Refund policy
Returns, cancellations and refunds
Last updated: 22 August 2026
Contact: info@calderandkind.com
Personalised and made-to-order products
Most Calder & Kind printed stationery is personalised or made to the customer’s specification. We cannot accept change-of-mind returns for personalised or custom-made products, or cancellations after a proof has been approved and production has begun. This does not affect your statutory rights if an item is faulty, damaged, not as described or produced incorrectly.
Non-personalised physical goods
For eligible non-personalised physical goods, tell us that you wish to cancel within 14 days after receiving the goods. You then have a further 14 days to return them. Items must be unused and returned in their original condition and packaging.
For an eligible change-of-mind return, the customer is responsible for return postage. We will refund the product price and the cost of standard outbound delivery. Any additional charge for express or upgraded delivery is not refundable.
Damaged, faulty or incorrect orders
Please inspect your order when it arrives. If it is damaged, faulty, not as described or incorrect, contact info@calderandkind.com as soon as possible with your order number and clear photographs. We will assess the issue and offer an appropriate replacement, repair or refund in line with your statutory rights. If a return is required because an order is faulty, damaged or incorrect, we will cover reasonable return costs.
Approving a digital proof confirms the spelling, wording and layout shown in that proof. It does not remove your rights if the approved design is manufactured incorrectly or the delivered product is faulty.
How to start a return
Email info@calderandkind.com before sending anything back. Include your order number and the reason for the return.
Our physical products are printed and fulfilled by specialist print partners. Once a return is approved, we will provide the correct authorised return address and instructions for that order. Do not send returns to our correspondence address or directly to a manufacturer without authorisation. Items sent to an unauthorised address may not be accepted.
Cancellations before production
Contact us as quickly as possible if you need to cancel or change a personalised order. If proofing or production has not begun, we will try to accommodate the request. Once a proof has been approved and production has begun, personalised orders cannot normally be cancelled.
Digital downloads
For digital content that has not yet been downloaded or accessed, you may request cancellation within 14 days of purchase. By requesting immediate access to or downloading digital content during the cancellation period, you acknowledge that your right to cancel is lost once access or downloading begins.
If digital content is faulty, corrupted or not as described, contact info@calderandkind.com and we will provide a replacement file or another appropriate remedy.
Refunds
Approved refunds will be issued to the original payment method within 14 days after we receive the returned goods or acceptable proof that they have been sent back. For orders that do not need to be returned, we will process the refund after confirming the remedy. Your bank or card provider may need additional time to display the refund.
Nothing in this policy limits your statutory consumer rights.