Delivery and Returns

Delivery

We want your order to arrive safely and in good time. Estimated turnaround and delivery timescales are confirmed on each individual product listing, so please check the product page for the most accurate information for your order.

If you have a specific deadline or a question about timing, please get in touch before placing your order and we'll be happy to advise.

Please note that for personalised orders, turnaround time begins from the point of artwork proof approval. See our Personalisation and Artwork Proofs page for more details.

Digital Downloads

Digital products are delivered electronically to the email address on your order. They are not physical goods and will not be posted. Please see our Digital Downloads page for full details.

Returns

As many of our products are made to order and personalised specifically for you, our returns policy reflects the nature of this work.

Please note: the returns information on this page is subject to the owner's legal review and will be updated with full terms in due course. If you have a concern about your order in the meantime, please get in touch and we'll do our best to help.

In general:

• Personalised and made-to-order items cannot be returned or exchanged unless they are faulty or have arrived damaged.
• Non-personalised items may be eligible for return — please contact us within 14 days of receipt.
• Digital downloads are non-refundable once the file has been accessed or downloaded.

If your order has arrived damaged or there is an error on our part, please contact us as soon as possible with a photograph and your order details, and we'll put it right.